English | En español
- Making the Most of your Visit
- Frequently Asked Questions
The Phoenix Zoo’s animals, keepers and staff are looking forward to your visit. By reading over and following the tips below, a great, safe experience can be had by all!
- Please do not yell at the animals, tease, tap on or hit their exhibits, and please refrain from throwing objects. Respect all fences and boundaries: They are there for your safety and the safety of the animals.
- Our squirrel monkeys and orangutans are great climbers, but we ask that you do not follow their example! Avoid climbing or crawling on fences and boundaries. Children can visit the Enchanted Forest, Yakulla Caverns or Leapin’ Lagoon to run and explore.
- Food that has been prepared for you by Zoo concessions or brought into the Zoo is yours to enjoy! Please refrain from sharing with the animals. The Zoo has a special commissary that targets the daily dietary needs of each of our 1,400 animals.
- We take the safety of our guests and animals very seriously. If you see suspicious or unsafe behavior, please tell a member of the Zoo staff. Our Park Rangers are dedicated to the safety of all.
- There are many factors at play in the Zoo environment, including weather and animal health. Please consider checking our social media channels or website prior to your visit to check for any changes in the daily schedule or exhibit closures.
- Remember, you’ll be spending the day outside! We advise that guests consider bringing sunscreen, cold water, and a hat or umbrella. Water fountains are available throughout the zoo and water is also available for purchase at any Zoo concessions stand.
- Consider bringing swimsuits or water-safe clothing for your child as they might enjoy splashing around in the Yakulla Caverns or Leapin’ Lagoon from March through October!
- Most importantly, have fun! Incredible experiences await you at the Phoenix Zoo that will inspire and create a greater awareness for the natural world.
How big is the Zoo?
Zoo grounds encompass approximately 125 acres.
How long do we need to see the entire Zoo?
We have approximately 2.5 miles of walking trails. The Zoo has been divided into four different trails; usually the Africa and Tropics Trails take about an hour each and the Arizona and Children’s Trails take about a half hour each. We recommend approximately 2 and a half to 3 hours to see the Zoo, depending on the size and ages of your group, and how fast you walk. Because we create exhibits that replicate the natural habitats of our collection, some animals can be difficult to see and visitors may be required to spend more time in observation.
How many animals do you have in your collection?
We have more than 1,400 animals on exhibit at our Zoo, including our collections of mammals, fish, invertebrates, birds, and reptiles.
What can I bring to the Zoo?
You may bring coolers, ice chests and your own food. Please no glass containers.
What items are prohibited at the Zoo?
Prohibited items include alcohol, glass, balloons, balls, Frisbees, radios, whistles, skateboards, scooters, roller blades, bikes, roller skates, rip-sticks, wheeled shoes (heelie-type), firearms, weapons, knives, toy weapons and bare feet.
Can I take photos or video at the Zoo?
Of course! The Phoenix Zoo encourages visitors to take personal video or still photographs while enjoying their Phoenix Zoo visit. All images and videos taken by guests and patrons are allowed free of charge so long as the images are used for a personal, noncommercial purpose. All photographs should be taken from designated visitor viewing areas, or within the boundaries as it relates to special programs, engagements, etc. and the Phoenix Zoo has the right to withhold or withdraw consent to photograph and video or to reproduce photographs or video of Phoenix Zoo and related property, which includes zoo exhibits, animals and buildings or otherwise defined. If you are interested in taking photos or video for commercial purposes please view our Photo and Video Policies available in the Press section of our website.
Can I smoke on Zoo grounds?
Smoking is prohibited on Zoo grounds and in the Papago Park area. Due to potential fire dangers smoking within Papago Park is only allowed within an enclosed personal vehicle.
Are service animals allowed at the Zoo?
Yes, trained and vaccinated service animals are allowed to accompany you during your Zoo visit. When a service animal does come to the Zoo, a Park Ranger will review the service animal rules with the visitor. If you’d like you can view a downloadable copy of our service animal rules and our service animals restriction map before your visit.
Are my personal pets allowed to visit the Zoo with me?
No. The only animals allowed to accompany visitors are trained and vaccinated service animals. Park Rangers are unable to kennel any personal pet.
Do you have picnic areas available?
We have many picnic tables located throughout the Zoo. They are available on a first-come first-served basis. Private ramadas may be rented for special occasions.
What bus route comes to the Zoo?
Please check the Valley Metro Transit Service to see the most current routes and for schedules. Simply enter “Phoenix Zoo” as your destination.
Can you help me with a question about the health of my personal pet?
Unfortunately, we are unable to provide advice regarding the health of a personal animal. It would not be proper to diagnose an animal without seeing it. Our advice is to take the animal to your local veterinarian.
Can I donate my pet to the Zoo?
We are not able to accept donations of animals into our Zoo. The most common animal donation request is for turtles. If you have a turtle that you can no longer house, please contact the Phoenix Herpetological Society at www.phoenixherp.com or 480.513.4377. They will adopt the animal out to a caring home that meets the needs of the animal.
Can the Zoo donate tickets to my event?
The Phoenix Zoo, a non-profit organization, will consider requests for complimentary passes from other Arizona non-profit organizations. We are unable to participate in third party or individual requests however. Please visit our Charitable Donation Program page for information on how to request a charitable donation for your non-profit.
Can you send me feathers or other items from an animal?
The Phoenix Zoo is not permitted to distribute feathers to any individuals or groups. It is our policy that we do not give out any feathers or hair because it is illegal to have certain feathers and hair due to the CITES law. You may be able to collect samples from a local farm, pet store or Humane Society. The US Fish and Wildlife Service will distribute eagle feathers to Native Americans for religious purposes. To request feathers please write:
Migratory Bird Permit Office
PO Box 1306
Albuquerque, NM 87103