Phoenix Zoo to close due to Coronavirus prevention
This page will be updated regularly as the situation changes.
The time has come for the Phoenix Zoo to temporarily close. Along with many other institutions in the Valley, in concern for our staff, members, guests and community, and in line with the recommendations from the World Health Organization, the CDC, as well as other federal, state and local authorities the Phoenix Zoo will temporarily close effective Wednesday, March 18, 2020 until further notice.
Be assured that we will be monitoring the evolving situation and will reevaluate this decision on a regular basis and reopen when appropriate.
All pre-purchased admission tickets will be honored when we reopen. Any information about refunds for programs, events and tours, please click here.
We look forward to welcoming you back to the Zoo soon, but in the meantime, we are committed to upholding our mission of providing experiences that inspire and motivate people to care for the natural world. In order to do this, we’ve created the Phoenix Zoo Digital Safari featuring LIVE educational programming, virtual safaris and an abundance of cute photos and videos of animals, behind-the-scenes caretaking by our keepers, and in-depth stories of the Zoo and our amazing residents!
Event Updates and Cancellations
The decision to cancel events is not one we take lightly. We understand that you have made plans to attend the Phoenix Zoo and appreciate your support.
Roars & Pours
We will accommodate your needs with the following options:
- Use your ticket for one of these future Roars & Pours dates: October 8 or November 5
- Convert the ticket into a charitable donation to the Phoenix Zoo. This request must be received by Dec. 31, 2020 for tax purposes. Contact reservations@phoenixzoo.org or 602.914.4333.
- Apply the price of your ticket toward general admission to the Zoo. Contact reservations@phoenixzoo.org or 602.914.4333.
- Apply the price of your ticket toward any Phoenix Zoo Membership. Request must be received by Dec. 31, 2020. Contact membership@phoenixzoo.org or 602.914.4333.
- Request a refund by contacting reservations@phoenixzoo.org or 602.914.4333. Refund request must be received on or before June. 30, 2020. Depending on the form of payment, we ask for your patience in processing a refund.
Bunny Breakfast
We will accommodate your needs with the following options:
- Apply the price of your ticket toward your Membership renewal or upgrade. Request must be received by Dec. 31, 2020. Contact membership@phoenixzoo.org or 602.914.4333.
- Exchange your tickets for daytime guest passes. Contact reservations@phoenixzoo.org or 602.914.4333.
- Convert the ticket into a charitable donation to the Phoenix Zoo. This request must be received by Dec. 31, 2020 for tax purposes. Contact reservations@phoenixzoo.org or 602.914.4333.
- Request a refund by contacting reservations@phoenixzoo.org or 602.914.4333. Refund request must be received on or before June. 30, 2020. Depending on the form of payment, we ask for your patience in processing a refund.
Education Programs
We will accommodate your needs with the following options:
- Apply your program fee to a future program in the next 12 months. Contact reservations@phoenixzoo.org or 602.914.4333.
- Convert the ticket into a charitable donation to the Phoenix Zoo. This request must be received by Dec. 31, 2020 for tax purposes. Contact reservations@phoenixzoo.org or 602.914.4333.
- Request a refund by contacting reservations@phoenixzoo.org or 602.914.4333. Refund request must be received on or before June. 30, 2020. Depending on the form of payment, we ask for your patience in processing a refund.
Schools
- Schools will automatically receive a refund for prepaid program or reservation will be canceled. Depending on the form of payment, we ask for your patience in processing a refund.